NPR Creative Director Liz Danzico, being interviewed by web magazine Technical.ly:
“As far as Inbox Zero, I’ve tried a few things, and even now I use a modified GTD approach where I transfer all to-do-like email content into a to-do app. But basically those all pale in comparison to this simple approach:
Don’t write email that people can respond to.
If you ask questions in an email, people will respond. If you don’t answer their questions, they’ll ask again. If you write charming email, they will want more. Don’t do those things. Write an email that is impossible to respond to. Answer every question. Tie up every loose end. Write a complete and completely un-respondable email.”
I like her style. (h/t Patrick Rhone)